Contact

Write to us about an order, a batch, a delivery, or anything this site does not answer. A human reads every message and we reply within two working days, usually sooner.

How to reach us

Before you write

A few things are faster to do yourself. To check a batch code printed on a pack, use the batch verification page. To read the lab report behind any batch, see the lab report index. For how delivery works and what it costs, see shipping and delivery, and for what we can and cannot take back, see returns and refunds.

If your parcel arrived damaged, please film the unboxing before opening anything further and include your order number when you write. The details of what we need are on the returns page.

Buying in quantity

For wedding gifting, corporate orders, or trade supply to kitchens and stores, use the bulk and corporate enquiry form so your request reaches the right person with the details attached.

Your data

To ask what personal data we hold about you, to correct it, or to have it deleted, write to the email address above. What we collect and why is set out in the privacy policy.